Terms of Service

1. Acceptance of Terms

By accessing and using Shifa AlHind services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Shifa AlHind is a medical tourism facilitator that provides:

• Medical consultation coordination
• Hospital and doctor recommendations
• Travel and accommodation assistance
• Treatment planning and cost estimation
• Ongoing patient support and coordination

Important: We are NOT a medical provider. All medical services are provided by independent, licensed healthcare facilities and professionals in India.

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete medical information
• Obtain necessary travel documents and medical visas
• Follow medical advice from qualified healthcare providers
• Make timely payments for services as agreed
• Respect the policies of hospitals and healthcare facilities
• Maintain travel and medical insurance as appropriate

4. Medical Disclaimer

IMPORTANT MEDICAL DISCLAIMER:

• We do not provide medical advice, diagnosis, or treatment
• All medical decisions should be made in consultation with qualified healthcare professionals
• Treatment outcomes cannot be guaranteed
• Medical procedures carry inherent risks that should be discussed with your doctor
• We are not liable for medical outcomes or complications

5. Fees and Payments

Our coordination services are FREE. You pay hospitals directly for:

• Medical consultations and treatments
• Hospital stays and procedures
• Medications and medical supplies
• Diagnostic tests and imaging

Optional paid services (if requested):

• Travel and flight bookings
• Hotel accommodations
• Visa assistance services
• Interpreter services

6. Cancellation and Refunds

Cancellation and refund policies are determined by the individual hospitals and service providers. Please refer to our Refund Policy page for detailed information.

7. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for medical outcomes or complications
• We are not responsible for delays or cancellations by third parties
• We are not liable for losses due to travel disruptions
• Our liability is limited to the fees paid for our coordination services

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by or licensed to Shifa AlHind and protected by copyright and trademark laws.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

10. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai, UAE.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms of Service: